![]() Supporting local business does more than just help our local economy its just smart. I have bought tickets at alamo for the wrong day or time so many times and they have always bent over backward to help. This is the huge difference in dealing with a national company and dealing with the local alamo drafthouse. Kinda steep and hard to give a good value rating at all. Looks like it cost me over $300 (including tickets) to see a movie there. I have left messages but no one calls back. ![]() I have called and called iPic, but no one will answer the phone. On Monday I noticed that there were two charges from iPic on my credit card, one for $84 that posted Saturday and one for $85 that posted Tuesday. I didnt want to leave cash at the seat with a stream of people walking by to get out so I grabbed it and handed it to the waiter (in front of all the other wait staff waiting outside the theater) and told him to keep the change. I decided to pay with cash and stuck a $100 bill in the pay wallet and waited for the waiter to come back, he never did. Here comes the bad: I started a tab with my credit card, the meal was expensive, $84. We paid more for the good seats at iPic which were nice. The food was really good ( I had the sliders and the shrimp and two drinks, my date had nachos and chocolate death or something-it was dark!), I have been to the new Drafthouse on Slaughter a few times so I was a little spoiled there with a full size-ish table and booth but iPic wasnt bad just closer to the original alamo drafthouse design than the newer design on Slaughter. This was from 3/2/13 in Theater #6 7:30pm (I think) watching Identity Thief. This first bartender should be removed from that position and given a job away from customers. I gave the service rating poor to fair but thought that at the end it turned out to be Excellent. The moral of this story is that one bad employees performance was immediately countered by the sharp and adroit manner of another employee and the manager. In the end I was very pleased with the way things were handled and not because I got a couple of beers and an appetizer for free. So what started out as a not so good experience turned out to be a very pleasant one? I have been in the business of serving customers as well, though a different type of endeavor, and I know that this is the kind of mood reversal that is needed in order to not let the customer leave you with a bad or poor opinion of the business. When I asked for my check, I was informed by Daniela, that the total check was being paid for by the establishment and offered her apologies again. I protested that it was not necessary, but he insisted, so I accepted. Shortly before paying, the manager appeared and offered to buy me another beer. Sometime afterwards, I ordered an item from the menu and was very impressed with the quality of the food. The service she provided after that was what all patrons of this business should expect. Her name is Daniela and her attitude was very pleasant and welcoming. She did apologize for the less than pleasant service experiences that I had endured so far and offered to not charge for the first beer. ![]() I went and sat at one of the high top tables and she brought the beer to me. She said no, but offered to make the order for me. Just as I was about to leave, I saw a waitress who approached the service area and I asked her if there was a specific order to follow if one wanted to enjoy a beer. I came to the conclusion that she was not about ready to serve me so I changed my position and went to the other end of the bar which had no seats vacant. I continued to wait on her to conclude her conversation, which went on beyond 5 minutes. She did not even acknowledge my presence. I took a seat right in front of a female bartender who was engaged in a full-blown conversation with another patron who had paid his check and about to leave. I eventually got the tickets and proceeded to the bar to get a beer. Anyway, upon my arrival, I found the reception quite confusing as there was a lack of clear instructions as how to proceed once I was in the building. I had made the ticket purchase online and would recommend doing so because the venue appears to be sold out quite often. On Sunday May 26th, I made my first visit to this place for a 6:15 movie.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |